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Returns & Refunds

Get a full refund within 30 days, no hassle, no stress.

Revocation pursuant to:

Company: SMS
Address: Via Fregona 3, box 0002, 1490 Court-Saint-Etienne, Belgium
Registration Number: 2.289.511.586
VAT No.: BE 0542.840.902

Right of Rescission

  • You have the right to revoke this contract within a period of fourteen days without giving reasons.
  • The period of revocation shall be fourteen days from the day on which you or a third party designated by you who is not the carrier has or have taken possession of the goods.
  • In order to exercise your right of revocation, you must inform us your decision to revoke this contract by completing the form bellow, or by email :
  • In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of Revocation

  • If you revoke this contract, we will pay back to you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.
  • We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.
  • You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days.
  • You bear the direct costs of returning the goods.
  • You shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

Revocation Form

Please use your Customer information & Order number